Client Reflections

Professionalism Stands Out

Wimble Street CastlemaineProfessionalism in the workplace is based on many factors, including how you dress, carry yourself, your attitude and how you interact with others.

When the vendor of 6 Wimble Street needed to sell this home he turned to Waller Realty after having talked to various agents in town. Drawn to Wallers because of their high profile presence in the centre of Castlemaine, he was impressed by the straight forward, professional approach of Tom Robertson. He was particularly impressed with Tom’s personal presentation and the comprehensive material that was provided during the free appraisal process.

Tom’s positive can-do attitude and the professional nature of the marketing material filled this vendor with confidence that Wallers were the most likely to sell this home.

During the sale process the vendor found Tom’s communication skills to be exemplary and he believed that he lived up to the commitments he made in that first meeting. He appreciated the pragmatic approach and particularly valued being kept up to date. He found that he could put his trust in Tom and has no hesitation in recommending Wallers and Tom Robertson to anyone wishing to sell in this area.

Exemplary Work

The Melbourne based purchaser of 112a Lyttleton Street Castlemaine decided to work with Waller Realty because of the connection she made with Nick Haslam when she was browsing and attended an open for inspection.  She will tell you that she probably would not have bought this property if it had not been for Nick’s exemplary professionalism and attention to detail.

She found that Nick was very approachable and easy to talk to and she was impressed that he really listened, heard what her needs were and followed up so diligently. He made himself readily available and was not only reliable but was a good sounding board. It was Nick who did the leg work  to bring this property back on to the market after it had been withdrawn.

This business woman has no hesitation in recommending Nick to others. She felt that his work was head and shoulders above the work of any of the real estate agents she had previous experience with and it is telling that she did not feel that there was any aspect of the service that could have been improved.

 

Accessing a Broad Clientele

TestimonialThe owners of this property in Sedgwick are particularly happy with the result after transferring the sale, from a Bendigo company, into the hands of Waller Realty.

After having a ten month period with no viewings and no potential buyers coming through they were delighted that once the property was being handled by Tom Robertson inspections began.

It is the view of the owner that key points of difference were that Waller’s successfully capture clients from Melbourne and that an agent like Tom thinks outside the square and exudes confidence. It became apparent to them that he was targeting certain areas and genuinely believed that he would access the right clientele. He knew who would be interested in this unique property and adopted an impressive, professional approach. He always provided appropriate answers to any queries and adopted a no nonsense approach.

We Keep on Selling

“We had our property with another agent for over eleven months. Tom Robertson, at Wallers, sold it, for significantly more than we were originally quoted, within ten weeks of taking over the brief. The most striking point of difference at Wallers is the totally professionalism re every aspect of the sales process. We were delighted from the outset. Tom provided outstanding advice about increasing the street appeal, kept us updated about inspections and always provided prompt feedback. We believe that the reputation of the business and of the agents and staff draws in more potential buyers. This was evidenced by the fact that in the first week, alone, we had more inspections than we had had for the entire eleven months with the other firm.”
Owners 1 Maxwell Road.

Spring

A very old style spring is upon us. After steady rain the whole region is looking picturesque. This is the time of year when thoughts turn, not only to Football Finals and the Spring Racing Carnival but to property sales.

If you are thinking of selling this is a premium time of the year.

We have the reputation for successfully selling properties and meeting all client needs.

Contact us for a free appraisal.

Delighted Vendors

Gladwin

The owners of Gladwin House Fryerstown have graciously taken the time to reflect upon their recent sale process.

1. In what way did having a web site impact on the process of selling?

We felt that it provided a vivid word picture of our property and that it provided a view not only of our place but of Fryerstown. Apart from painting such a wonderful image of Gladwin House the site highlighted special features of Fryerstown and aspects of this region which we love.

2. What do you see this as the power of this form of promotion?

This process enhanced our sense of confidence. It is impressive to see Wallers using social media so professionally to promote our property. We were impressed with their diverse marketing strategy.

3. To what extent did presenting additional material impact on your sense of engagement during the process?

Providing material for this web site helped us to feel that we were actively involved in the marketing process. The site included personal photographs and additional, complementary material. It was good to be able to tell the story of our property.

4. How did the web site complement traditional real estate marketing?

As another owner has said it provides an all important layer of detail.

5. What did you see as the the benefit of promoting the lifestyle of Castlemaine?

This presentation enables people to see, in their minds eye, just what this region has to offer.

7. Any other comments about the sale process and the way your agent handled everything?

Tom made himself available at all times and showed an impressive degree of professionalism and communication skills. He is a skilled agent who brings a wealth of important local knowledge and who guided us and provided excellent advice. We are ‘over the moon’ – delighted that what can be a difficult process proved to be relatively painless.

REFLECTIONS ON SALE PROCESS

Berkeley

The owners of Berkeley Street have graciously taken the time to reflect upon their recent sale process.

1. In what way did having a web site impact on the process of selling?

It gave potential buyers another layer of reassurance of the benefits of the property.

2. What do you see this as the power of this form of promotion?

It gave buyers a connection with the seller.

3. To what extent did presenting additional material impact on your sense of engagement during the process?

It gave an opportunity to give our contribution when talking about the features of the property and area.

4. How did the web site complement traditional real estate marketing?

It is complimentary providing another layer of detail.

5. What did you see as the the benefit of promoting the lifestyle of Castlemaine?

It helps the buyer visualise the town benefits, they can enjoy, if the proceed with the purchase.

6. What will you miss about living in the town?

Neighbours and being able to walk everywhere.

7. Any other comments about the sale process and the way your agent handled everything?

Tom is professional, has great communication skills and kept us informed in a timely manner.

Sale of St Elmo in Doveton Street Castlemaine

stelmo1The owners of St Elmo are delighted to have had such a speedy resolution and to have sold so quickly this year. As is evidenced by the prompt sale of another cottage in Gingell Street, historic properties are highly marketable here in Castlemaine and Maldon. Here at Waller Realty we wish the owners of this property in Doveton Street well. We thank them for taking the time to provide some feedback on their marketing campaign, which included working with a web publishing specialist to publish supplementary material about their property on an individual website.

1. In what way did having a web site impact on the process of selling? Over 700 visited our site and we were encouraged by watching and impressed when it became evident that people coming to inspections were familiar with the details that had been provided. Being able to share the web address with our contacts helped us to feel actively involved.

2. How did the web site complement traditional real estate marketing? The web designer made sure to focus on material that might not normally be published on traditional handouts and we were very happy with the content of our site. We felt that the web site gave us an opportunity to share the history of St Elmos and to tell the story which might not have been heard. Passing on the story was important to us. There is no doubt that we were able to say more about the property than would normally be said. It was gratifying to be able to feature historic aspects of the cottage.

3. What did you see as the the benefit of promoting the lifestyle of Castlemaine? It makes complete sense to sell not only a house but the region. We believe that the information provided on the Waller blog and on our site provides a comprehensive view of the diversity of this area and would encourage those who are not familiar with the town to come here.

5. What will you miss about living in this region? We loved St Elmos and will miss the lifestyle we enjoyed while we were there. We will also miss living in such a central part of Castlemaine, the people who help to make this such a wonderful town and our leisurely strolls into town.

-16. Any other comments about the sale process. Our agent, Rob Waller was totally professional during the whole process. He made himself very available and provided sound guidance during the process. We are indebted to Wallers for their professional approach and their speedy sale of our property.

Sale of Crocodile Resevoir Road Fryerstown

The owners of Jonquil Hill have sold and are moving and relocating in Tasmania. Here at Waller Realty we wish them well and thank them for taking the time to provide some feedback on their marketing campaign, which included working with a web publishing specialist to publish supplementary material about their property on an individual website.

1. In what way did having a web site impact on the process of selling?The site was viewed by a lot of people, which we found really encouraging. We know we had people come to inspections because of what they read in the blog because they were often able to repeat the details to our agent. It seemed a really effective way to strengthen the process. The blog writer who supported us when we put together ideas helped us focus on the other “assets” of the property and location.

2. How did the web site complement traditional real estate marketing?We felt that the web site gave us an opportunity to tell the story about our house. We could give lots more details about the surrounds, the benefits of the location and some of the features of the property that we thought were important to get across, but with limited words in the traditional advertisement is not achievable. We could also highlight things we loved about the town/region, people and link to groups which had enriched our time while living here.

3. To what extent did presenting additional material impact on your sense of engagement during the process?We could highlight things we knew were the real positives about the house and location, things we had genuinely enjoyed which made it feel like a more active rather than passive process. When you are selling a house it can sometimes feel that everything is in everyone’s else’s hands. This way we were able to ensure prospective buyers would also know what we would like to tell them about the house.

4. What did you see as the the benefit of promoting the lifestyle of Fryerstown and Castlemaine?As so many people move into the area without living here previously it helps to get an idea of the social opportunities beyond the obvious. There are so many groups and ways to link with people to form new networks. We will certainly miss many of the friends we made and the easy lifestyle of living in this region.

5. What will you miss about living in this region? We will miss the friendships and the vibrancy of the town. There is always something to do. We will miss the great Saturday Wesley Hill market and how easy it is to get to other locations in Victoria when you live here.

6. Any other comments about the sale process. Our agent, Tom Roberston was a real gem. We found him super reliable. He always contacted us after inspections and kept us in the loop along the way. He is a good communicator and very professional which we found reassuring. We knew he was always putting his best foot forward for us and was also great counsel for us during the purchase of our next house. He is very personable and we would certainly recommend him to others, his knowledge of the local market and activity is vast.

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